Web Development

Terms of Conditions

REVISED 1/31/2022

Click any section title below to view our terms of service for each topic of development projects. How we conduct our builds ensures the best organized project with collaboration techniques to keep your project running smooth.

TERMS OF AGREEMENT

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HELPFUL LINKS

GETTING STARTED

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All clients must complete our onboarding process to begin development on a project.

All project apps must be in working order on all desktop and mobile devices the client chooses to work from for the duration of the project.

DISCOVERY PHASE

Content such as media and descriptions including, but not limited to: vector (.ai versions) of logos, products, pages, sections, call to actions in addition to product and team photos, custom videography+ more, are the client(s) burden to provide to lead developer to commence work.

UPLOADING MEDIA

All media must be submitted through your project dropbox assigned by developer. (ie. upload.yourdomain.com) to the “PROJECT MEDIA” folder of Dropbox.

CONTENT STRUCTURE

Client(s) may not move content in shared workspace without developer approval amidst the project.

CONTENT STRATEGY

Content writing is listed in our schedule of fees section as an additional service webdev service of a standard website development project.

All content should be written under the “content” section project inside of your Webex “teams” app.

At the start of your project, our  team will framework your site to a generic standard of WordPress and various project features within your dashboard to get your online space ready for customized professional development.

Clients should not change any framework settings to the site during development stages wihout first consulting with developer.

Clients do not have administrative privileges to their WordPress website during the main stages of development.

Our project “Block Time” sessions are available to walk you through each process of our build.

ADMIN CREDENTIALS

Administrators will be assigned administrator credentials to all parts of the project once development is complete and payment schedule is compliant with contracted terms of payment.

 

PROJECT TIMELINE

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  1. Onboarding
  2. Server Propagation
  3. Framework Propagation and/or Migration+
  4. Theme/Design Configuration
  5. Plugin Installation
  6. Pages & Layouts
    1. Standard Site Pages
    2. WooCommerce + Developer Temp Pages
  7. Media Propagation
  8. Content Writing
  9. WooCommerce
    1. Custom Email Styles nd Functionality 
    2. Products & Services
      1. Product Discover
      2. Category Configuration
      3. Products Installation
    3. Shipping
      1. USA Configuration (Zip Codes)
      2. Table Rates of Fees and Select Services
      3. Packaging Assessment
  10. Forms & Submissions
  11. Media & Content *Initial Revisions (round 1)
  12. Site Highlight Walkthrough
  13. Media & Content *Final Revisions (round 2)
  14. Final Developer Calibrations
  15. Client Hands-On (4 hour) Training
    1.  

Every site varies in the amount of time it takes to build your structure depending on:

Organizational Structure

Media + Content

Client Availability

Product Stock & Availability

Our standard of timetable is as follows:

(90) Days of Development

(18 hours) – Client Collaboration

(16 hours) – Custom Development

+ any additional time necessary within the confines of the contract between the client + developer

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APPOINTMENTS & SCHEDULING

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Onboarding

Client 1-on-1 onboarding with developer to ensure all apps are downloaded and setup to begin project

Block Time (2 hours)

Sessions for developer to build intended project; sometimes in collaboration with client based on availability.

Breakout (15 min)

Quick fix sessions for client or developer questions, functionality issues, and/or diagnosis of website operations.

Block Time Sessions (2 hours)

Client(s) responsible for booking block time (2) hour sessions for project with developer

Parameters for Block Time Sessions:

  1. (1 minimum) Block Session is required every (5) days during project timeline
  2. No more than (1) block per day may be scheduled by client(s) unless approved by developer
  3. Clients should be present at (1 minimum) meeting per (3) sessions
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SCHEDULE OF PAYMENTS

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Standard Schedule (50%+25%+25%)

Day (1) – 50% payment of project balance

Day (45) – 50% payment of remaining balance

Day (90) – 100% payment of total remaining balance

***CLIENT HOSTING SERVICES ACTIVATE ON START OF DAY (91)***


Other payment options may be accessible, please feel free to ask about these options at the start of your project.

Auto Draft:

Payment is drafted automatically on your service schedule date(s)

Electronic Invoicing:

TroyCoLIVE paperless email invoice to the client(s) contact email electronically to be paid by credit/debit or ACH transaction

Invoice due upon receipt

Late Fees:

10+ Days – $25 Fee + $5.00 per day

30+ Days – Site will be redirected until payment processes in our system including any applicable fees

6 Months – Site will be considered abandoned by the client and TroyCoLIVE reserves the right to eject client from our database resulting in the loss of all prior development. Contracted payment of ending remaining balance is due at time of ejectment.

Missed Appointment(s):

Missed block time appointments are assessed a fee of $35 which must be paid in full before the client may book additional sessions with developer.

 

WEBSITE HOSTING

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Choosing  a Hosting plan

WEBSITE HOSTING PLANS

What is Website Hosting?

“Website hosting is to a website as a cell phone service provider is to a mobile device.”

See Hosting Schedule Below:

Day(s) (1-90)– For the first (90) days of your project, we cover all hosting costs for your project with FREE “developer hosting” from TroyCoLIVE – Brand Development Corp.

Day (91) – Client MUST choose a hosting plan + initiate hosting services under a chosen plan to launch project

Managed Hosting

24/7 Managed Technical Support

Monthly updates of developer plugins, theme, and other developer functions

Self Hosting

Not managed or updated by TroyCoLIVE

Managed Support

Limited support to include basic install of additional plugins (setup not included), updates to TroyCoLIVE developer plugins, and general site maintenance.

Discounted developer pricing for content revision of site pages, forms, product revisions, + more from TroyCoLIVE.

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We recommend Siteground Hosting Services over any other provider in the market of WordPress website hosting!

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Managed Hosting w/ Limited Support
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Managed Hosting w/ 24/7 Support
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Managed Hosting w/ 24/7 Support
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PROJECT MEDIA

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Brand logos should be made available to the developer at the start of your project.

What’s Required?

.Ai (svg), .PNG, .JPG, .JPEG versions of your branded logo

Logo should be available in transparent version

Badge & Banner form preferred for each project

Each project will be assigned a personalized URL ex .[www.upload.yoursite.com] to upload media to your project anytime throughout our build.

Uploading Photos

All photo media should be uploaded by the client to the “Project Upload” section of your project Dropbox. 

Uploading Videos

Video content should be rendered through YouTube Studio to be ready for placement within the project.

***If we are curating your project google account, please wait for developer to assist with structuring your video media***

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SITE PAGES

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STARTER HOSTING

Managed w/ Limited Support
$ 39
99
Monthly
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PREMIUM HOSTING

Managed w/ 24/7 Support
$ 39
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ENTERPRISE HOSTING

Managed w/ 24/7 Support
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Standard WordPress Pages Include:

About Us

Contact Us

Standard WooCommerce Pages Include:

See “Schedule of Fees” for pricing for additional pages below.

 

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SITE PRODUCTS

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Our developer will schedule a “product discovery” session to go over each of your products & categories you wish to add to your site.

The client will add all products to a system of record through Dropbox Paper to include:

SKU

Item Name

Variations (size, color, +)

Weight

Price

Any other data related to products

Developer will use master system of record document to transcribe all product information into the site.

Your site will require a specific sizing for all product photos. 

Our team an assist with photography of each of your listed products for a fee.

Size Requirement:

2560 X 2560 px transparent is optimum for product and category media.

Each project type includes a limit of products or variations we will add to your site without additional fees.

See schedule of fees for pricing of additional products or variations.

Product Variations

Variations are data sets that change your product such as color, size, batch count, etc.

Variations that do not change data such as price, weight, etc will be counted as (1) product

Variations that change product data such as price, weight, sku, etc will be counted per variation and will each require a product sku to be added to your site.

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CONTENT REVISIONS

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DEVELOPER CREDIT

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As your content developer, TroyCoLIVE reserves the right to tag our credit in the footer section of your website (ex. Site Design By: TroyCoLIVE)

MANAGED HOSTED CLIENTS

Clients are NOT to remove our site credit if you are managed by TroyCoLIVE. 

CREDIT REMOVAL FEE

A fee of $200.00 will apply to managed clients who remove or wish to remove our credit tag.

MIGRATED or TRANSFERRED SITES

Sites that are not managed, credit will be removed prior to transfer or migration.

Clients may receive a $250.0o referral credit for any custom web development projects within (90) days of completion of scheduled projects of referred services.

We reserve the right to claim the content development of your project. Our work may not be claimed by the client or any other third party as long as your services are managed by TroyCoLIVE.

TECHNICAL SUPPORT

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PLUGINS

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Your WordPress website will require plugins to gain functionality.

Our developer will install a series of standard plugins during our project. 

TroyCoLIVE – Managed Hosting clients will receive discounted purchase pricing for premium plugins in our content bank. 

Premium plugins are available for download from our website for self-hosting clients and most require annual renewal.

Clients should not download plugins to their website without the approval of lead developer during an ongoing project.

Once your site is released, you may download plugins at your own risk. Our developers are not responsible for any damage caused to your site from downloading plugins.

SCHEDULE OF FEES

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