Freshdesk Knowledge Base Plugin

$79.00 - $500.00

Integrate your customer service into one location and never miss a thing with Freshdesk.

This intuitive knowledge base features on-demand information for your consumer based on information they are searching for.

You can even use your own branded email to answer customer service issues and delegate tasks to team members through support ticket systems built into the app and your website dashboard!

Let your brand consumers in on the knowledge bank with your own custom branded forum! This plugin is jam packed with intelligent features to help your business succeed!

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Freshdesk Knowledge Base Plugin

SKU 196254139952 Category

Freshdesk Knowledge Base Plugin

Help your customers quicker, using WooCommerce and Freshdesk.

Using WooCommerce Freshdesk, connect your WooCommerce-powered online store to your Freshdesk help desk account, helping your customers to request assistance with orders and to receive their answers as quickly as possible.

View a list of active Freshdesk tickets within WooCommerce
View a list of active Freshdesk tickets within WooCommerce

Key Features: Customer

  • Quickly create a new ticket related to an order
  • View a list of active tickets, directly on your “My Account” screen
Create forum and solution centre categories for each of your WooCommerce products
Create forum and solution centre categories for each of your WooCommerce products

Key Features: Store Owner

  • Create a new ticket when viewing an order in the WordPress admin
  • Create a new ticket from a blog post comment, directly from the WordPress admin
  • Connect, and synchronise, a product with a forum category and solution category within your Freshdesk helpdesk

A full Freshdesk solution

Freshdesk contains many moving parts including a ticketing system, discussion forum and solutions centre (knowledgebase). WooCommerce Freshdesk integrates seamlessly with each section of Freshdesk, ensuring the seamless creation of forum and solution centre categories, as well as helping your customers to create tickets without having to leave your store.

Version

Plugin Download, Plugin Download + Setup

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